Company Name: YX (HONG KONG) Trading CO., LIMITED (“we”, “us”, “our”)
Website: https://yxtrading.store/ (the “Site”)
Address: Room 803B, 8th Floor, West Bund International Building, 290-296 Yuen Chau Street, Cheung Sha Wan, Hong Kong
Effective Date: February 12, 2026
This Shipping Policy explains our production time for custom orders, shipping methods, delivery estimates, customs information, tracking, and how we handle shipping-related issues.
Important: Our products are custom handmade clay figurines made from real photos, so orders require production time before shipment.
1) Order Processing & Production Time (Custom Orders)
Order Processing: Typically [1–3 business days] after payment is confirmed and we receive complete customization details (photos, pose/outfit/accessories, text, etc.).
Production Time: Typically [X–Y business days] after all details are confirmed.
Production time may be longer for complex designs (multiple people, pets, detailed uniforms, extra accessories) or during peak seasons.
2) Shipping Destinations
We ship to [Worldwide / Selected Countries].
If your location is not available at checkout, please contact us at [Support Email].
3) Shipping Methods & Delivery Estimates
Shipping options and costs are shown at checkout and vary by destination.
Typical estimates (shipping time does not include production time):
Standard Shipping: [X–Y business days]
Express Shipping: [X–Y business days]
Delivery time is an estimate only and may be affected by carrier delays, customs clearance, weather, peak seasons, or local restrictions.
4) Shipping Fees
Shipping fees are calculated at checkout based on your destination and selected method.
Standard Shipping Fee: [Calculated at checkout / $X]
Express Shipping Fee: [Calculated at checkout / $X]
Free Shipping (if offered): [Conditions, e.g., orders over $XX]
5) Tracking Information
Once your order ships, you will receive a shipping confirmation email with:
a tracking number (when available),
carrier information (when available).
Tracking updates may take 24–72 hours to appear after dispatch.
6) Address Accuracy & Undeliverable Packages
Customers are responsible for providing a complete and accurate shipping address, including:
apartment/unit number (if applicable),
postal/zip code,
phone number (if required by local carriers).
If a package is returned or undeliverable due to:
incorrect/incomplete address,
refusal of delivery,
failure to pick up at a carrier location,
you may be responsible for re-shipping fees, and any refund (if applicable) may exclude shipping costs.
7) Customs, Duties & Taxes (International Orders)
International shipments may be subject to:
customs duties,
import taxes (VAT),
clearance/handling fees.
These charges are determined by your local customs authority and are typically the customer’s responsibility, unless explicitly stated otherwise. Customs delays are outside our control.
8) Damaged Packages / Items in Transit
We package custom figurines carefully to reduce risk of damage. If your item arrives damaged:
Contact us within 48 hours of delivery at [Support Email]
Provide:
order number,
clear photos/video of the damage,
photos of the outer box and inner packaging,
photo of shipping label (if possible).
After verification, we will offer an appropriate solution in line with our Return & Exchange Policy (replacement/partial refund/full refund depending on the case).
9) Lost, Delayed, or Missing Packages
If tracking shows no movement for an extended period or indicates the package is lost:
Contact us at [Support Email] with your order number and tracking details.
We will assist in opening an investigation with the carrier.
Carriers may require time to confirm a shipment as lost. Once confirmed, we will offer a solution (replacement or refund) depending on the situation and applicable policies.
10) Split Shipments
In some cases (e.g., multiple items or complex custom orders), an order may be shipped in separate packages. If so, we will send separate tracking information.