Company Name: YX (HONG KONG) Trading CO., LIMITED (“we,” “us,” “our”)
Website: https://yxtrading.store/ (the “Site”)
Category: Custom handmade clay figurines with real photos
Address: Room 803B, 8th Floor, West Bund International Building, 290-296 Yuen Chau Street, Cheung Sha Wan, Hong Kong
Effective Date: February 12, 2026

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site, place an order, contact us, or otherwise interact with us.

1) Information We Collect

A. Information You Provide

When you use our Site or services, you may provide:

  • Contact information: name, email address, phone number

  • Order information: order number, items purchased, order notes, personalization choices

  • Shipping details: shipping address, country/region, postal code

  • Customization materials: photos of people/pets, reference images, text requests (name/date/message), pose/outfit/accessory instructions

  • Customer support content: messages sent via email, chat, or contact forms

  • Account details (if applicable): username, password, and profile information

B. Payment Information

Payments are processed by third-party payment providers. We typically receive payment status and transaction identifiers, but we do not store full payment card numbers when processed by third-party processors.

C. Automatically Collected Information

When you browse the Site, we may automatically collect:

  • Device and usage data: IP address, browser type, device type, operating system

  • Log data: pages visited, click activity, time spent, referring URLs

  • Cookies and similar technologies: used for site functionality, analytics, and improving user experience

2) How We Use Your Information

We use personal information to:

  • Create and deliver your custom figurine based on your photos and instructions

  • Process orders and payments, confirm order details, and provide shipping updates

  • Provide customer support and respond to questions or requests

  • Improve our Site and services (analytics, troubleshooting, performance)

  • Prevent fraud and maintain platform security

  • Comply with legal obligations (tax, accounting, regulatory requirements)

  • Send marketing communications where permitted by law (you can opt out anytime)

3) Photo & Customization Data (Important)

Because we create personalized figurines from real photos, we may process your photos and related customization instructions.

  • Purpose: Your photos and instructions are used to design, sculpt, review, and finalize your custom figurine and to support after-sales service.

  • Limited sharing: We do not sell your photos. We may share them only with service providers involved in production and fulfillment when necessary.

  • Marketing use: We will not use your photos for advertising, social media, or showcases without your explicit permission.

4) Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • keep the Site working (cart, checkout, security),

  • remember preferences,

  • analyze Site usage and performance.

You can control cookies through your browser settings. Disabling cookies may affect certain Site functions.

5) How We Share Your Information

We may share personal information with trusted third parties to operate our business, such as:

  • Payment processors (to complete transactions)

  • Shipping and logistics partners (to deliver orders and provide tracking)

  • E-commerce/hosting providers (to run and secure the Site)

  • Analytics providers (to understand Site performance)

  • Customer support tools (to handle inquiries)

We may also disclose information to comply with legal requirements or protect our rights and users.

We do not sell your personal information.

6) International Data Transfers

Your information may be transferred to and processed in countries/regions other than where you live, depending on where our operations or service providers are located. We take reasonable steps to protect data during such transfers in accordance with applicable laws.

7) Data Retention

We keep personal information only as long as necessary to:

  • fulfill orders and provide services,

  • maintain required business records,

  • resolve disputes and enforce agreements.

Photos and customization materials are retained only for a reasonable period needed for production, review, and support, then deleted or anonymized where feasible.

8) Data Security

We use reasonable security measures to protect your information. However, no online system is completely secure, and we cannot guarantee absolute security.